Smart Home Connect

Create your account

Register as a new client and verify your identity.

Client registration
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We bill forward. As soon as you are connected, you will receive an invoice via email that is due upon connection.

We accept EFT payments only.

Going forward, invoices are issued on the 25th of each month and are due no later than the 1st of the following month.
Failure to pay on time will result in your account and internet being suspended.

It is the client's responsibility to inform us 14 days in advance when moving or closing the account.

If we are unable to collect the free-to-use equipment provided by Smart Home Connect, the client will be billed accordingly.
Air-fibre replacement equipment replacement cost is R2 500.00.
Wi-Fi Router replacement cost is R499.00
If unpaid, the account will be handed over to debt recovery specialists.

Service delivery & network availability

Smart Home Connect provides services on a best-effort basis, consistent with industry standards and the Electronic Communications Act (ECA).

  • WhatsApp support: 067 002 5664
  • Email: info@smarthomeconnect.co.za
  • Service response time: 1 hour during operating hours
  • Operating hours: Monday to Sunday, 08h00–22h00

Network uptime and performance is subject to:

  • Fibre network operator performance
  • Wireless tower / fibre node availability
  • Power outages, load shedding, or environmental conditions

Smart Home Connect is not liable for downtime caused by third-party network operators or events beyond reasonable control.

7. Fair usage & acceptable use

Customers must use the service in accordance with Smart Home Connect's Acceptable Use Policy (AUP).
Illegal activities, network abuse, or interference with equipment may result in suspension or termination under the CPA and ECA.

8. Customer responsibilities

  • Provide safe access for installation, maintenance, or equipment collection.
  • Ensure that Smart Home Connect equipment is protected from damage, theft, or environmental exposure.
  • Notify Smart Home Connect of any change in contact details, address, or billing information.

9. Privacy & POPIA compliance

Smart Home Connect processes personal information in accordance with the Protection of Personal Information Act (POPIA). Customer data is used only for:

  • Service delivery
  • Billing
  • Support
  • Regulatory compliance

No personal information will be shared with third parties except where required by law or necessary for service provisioning.

10. Changes to pricing or terms

Smart Home Connect may adjust pricing or terms with 30 days' notice, in line with the CPA. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

11. Governing law

These terms are governed by the laws of the Republic of South Africa, including:

  • Consumer Protection Act (CPA)
  • Electronic Communications Act (ECA)
  • National Credit Act (NCA)
  • POPIA
  • ICASA regulations
  • Equipment remains the property of Smart Home Connect unless explicitly sold to the customer.
  • Missing or damaged equipment may be billed at replacement cost.
  • Failure to return equipment may delay account closure and final billing.
  • By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

By checking the box below, I confirm that I have read, understood, and agreed to the payment terms and client responsibility above. My acceptance will be recorded with a date and time stamp and stored with my registration.

Questions? Email info@smarthomeconnect.co.za